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Faqs

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Delivery

Ordering
Payment
Message Card
Contact Us
Customer Services
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Delivery

Where can you deliver to?

We can deliver to any address in the UK including Northern Ireland, Channel Islands, Isle of Man, Orkney, Shetland and all of Scottish highlands and Islands. We can deliver to PO boxes.

We are unable to deliver any item outside the UK, including Republic of Ireland.

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How much does delivery cost?

Free Delivery, no cost.

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Can you deliver same day?

We do not deliver same day.

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Can I specify a time for delivery?

All items are delivered by Royal Mail 1st Class. Please allow 1-2 working days for delivery. Postal Deliveries cannot be tracked. We normally despatch flowers one to two days prior to the requested delivery date so they may arrive a day or two early.

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What if the recipient is out at the time of delivery?

If the recipient is not at home at the time of delivery then a card will be left with details of how the item can be collected or redelivered. The gift may be left in a safe place or with a neighbour but this cannot be guaranteed.

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How will my gift be delivered?

All items are sent in custom made boxes to protect them during transit. The flowers will be securely packed inside with the message card, flower food and care instructions.

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How can I check they have been delivered?

All items are delivered by Royal Mail 1st Class. Please allow 1-2 working days for delivery. Postal Deliveries cannot be tracked. We normally despatch flowers one to two days prior to the requested delivery date so they may arrive a day or two early.

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Ordering

Can I choose a delivery date?

Yes, you can order online for any date in advance. At the Checkout you will reach a calendar of available delivery dates.

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Can I order from overseas?

Yes, you can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card.

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Do I have to create an account with you?

No, we have Checkout service where you can place an order without registering with us.

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Has my order gone through?

If you order is successful you should receive an automated email from Delightful Bouquets confirming your order details.

If you have not received an order confirmation email. There may be a number of reasons why you're not getting these from us.

Your email software may be marking our emails as junk/spam mail. To stop this from happening, please add CustomerServices@DelightfulBouquets.co.uk to your email address book.

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How do I cancel or amend my order?

Please contact us as soon as possible if you wish to cancel or amend an order. Unfortunately, you cannot do this online. Orders for flowers cannot be cancelled.

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Payments

Which cards do you accept?

We can accept most credit/debit cards from around the world including Visa, MasterCard, Visa Electron, Delta, American Express, Visa purchasing, Solo, Switch/Maestro and JCB.

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Can I pay with Amex?

Yes, unlike many other online florists we accept American Express cards.

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I have a foreign card, Can I still order?

Yes, you can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card.

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Is payment secure?

Yes, All payments are encrypted to the maximum strength supported by the user's browser using 128bit SSL.

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Message Card

Can I include a message?

Yes, all orders include a personal message card. This can be entered at the end of the Checkout. Please remember to include your own name on the messages this will not be automatically included.

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Where will the message be located?

The message will be printed on a luxury folded card inside an envelope in the box with the flowers.

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Will my message by anonymous?

The only information sent with the gift is the personal message card. We don't pass on any other details at all and don't send out an invoice or receipt, just the email confirmation. We are bound by the Data Protection Act not to reveal your personal details.

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How long can my message be?

We do not have a limit on how long the message should be, if we are unable to fit this in the message card we will print it out onto a separate sheet and enclose it with the card in the envelope.

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Contact Us

What is your phone number?

We do not offer a telephone service, please email us 

CustomerServices@DelightfulBouquets.co.uk

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What is your email address?

You can send an email to customer services CustomerServices@DelightfulBouquets.co.uk

 

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What is your fax number?

We do not offer a fax number at this time.

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Customer Services

I would like to make a complaint

We take great care to ensure all flowers and gifts leave us in excellent condition. If you are in any way disappointed with our service please contact our customer services by email us at CustomerServices@DelightfulBouquets.com

We aim to respond to all customer service enquiries and complaints within 48 hours, however during peak times this may be longer.

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Can I be removed from your mailing list?

If you wish to be removed from our postal mailing list, please email CustomerServices@DelightfulBouquets.co.uk

 with your full address as shown on the brochure you have received.

To be removed from our email mailing list please email CustomerServices@DelightfulBouquets.co.uk

 with your request, including your email address or use the 'unsubscribe' option at the bottom of the email you have received.

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Business Services

Do you offer business/corporate accounts?

Yes we do, we offer a variety of different services for businesses and other organizations.

For more information email  CustomerServices@DelightfulBouquets.co.uk